Please read this page carefully. It combines our Refund & Returns Policy and our Privacy Policy in one place.
Refund & Returns Policy
Thank you for shopping with us! Please read this policy carefully before making a purchase. By placing an order on this website, you acknowledge and agree to the following terms regarding returns, refunds, and exchanges.
1. Manufacturer Approval Requirement
All requests for returns, refunds, or exchanges are strictly subject to the prior approval of the product manufacturer. Our company serves as a distributor/retailer; therefore, we must adhere to the specific protocols and authorization requirements set forth by the brand that produced the item.
2. Adherence to Manufacturer Terms
All products sold through our store are governed by the advertised Terms & Conditions and Warranty Policies provided by their respective manufacturers.
- Eligibility for a return (e.g., timeframes, condition of the item, original packaging) is determined solely by the manufacturer’s policy.
- We cannot override a manufacturer’s decision to deny a return or refund request if it does not meet their specific criteria.
3. The Process for Returns
To initiate a return or exchange request, please follow these steps:
- Contact Support: Email us at contact@evonomy.com with your order number and the reason for the return.
- Manufacturer Review: We will forward your request to the product manufacturer for review.
- Authorization: If approved, we will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.
- Note: Items sent back without an approved RMA may be rejected and returned to the sender at their expense.
4. Shipping and Restocking Fees
- Shipping Costs: Unless the manufacturer’s policy states otherwise, the customer is responsible for all shipping costs associated with returning an item.
- Restocking Fees: Many manufacturers charge a restocking fee (typically 10%–25%) for returned items. These fees will be deducted from your final refund amount.
5. Non-Returnable Items
Items that typically fall outside of manufacturer return eligibility include:
- Products that have been used, altered, or damaged by the customer.
- Items missing their original serial numbers or UPC codes.
- Customized or “made-to-order” products.
6. Order Cancellation
EVONOMY Energy is committed to fast shipping for all customer orders, where we typically have orders ready for freight pick-up within 2-3 hours from receiving order payment. EVONOMY Energy does not charge a restocking fee for orders cancelled within 4-hours of being placed, excluding orders for solar panels sold in quantities less than 1 pallet which are subject to a 5% repackaging and restocking fee. Orders cancelled after 4-hours from being placed are subject to a 5% restocking fee. Orders paid using a Credit Card, Google Wallet, Link, or Stripe also are subject to a 3% return fee. Any repackaging, restocking and return fees are transferred into a store credit for future purchases.
7. Limitation of Liability
Our company is not responsible for delays in the manufacturer’s review process or for any changes made to a manufacturer’s warranty or return policy without prior notice.
Privacy Policy
Effective Date: March 1st, 2026
At Evonomy Energy, we take your privacy seriously. This policy explains what information we collect when you visit EvonomyEnergy.com, how we use it, and the rights you have to control your data.
1. Information We Collect
We only collect information that helps us provide a great experience and fulfill your orders. This includes:
- Personal Details: Name, email address, shipping address, and phone number (provided when you create an account or check out).
- Payment Information: We process payments through secure third-party providers. We do not store your full credit card details on our own servers.
- Technical Data: Your IP address, browser type, and how you interact with our site (collected via cookies to help the site function properly).
2. How We Use Your Information
We use your data for the following “common sense” reasons:
- Order Fulfillment: To ship your solar panels, inverters, or batteries and send you tracking updates.
- Customer Support: To answer your questions via email or our engineering live chat.
- Improvements: To see which products are popular and fix any technical bugs on the site.
- Marketing (Optional): If you opt-in, we may send you “Flash Sale” alerts or news about new energy solutions. You can unsubscribe at any time.
3. Sharing Your Data
We do not sell your personal info. We only share data with trusted partners necessary to run our business:
- Shipping Carriers: (e.g., UPS, FedEx) so they can deliver your gear.
- Payment Processors: To safely handle your transaction.
- Service Providers: Tools we use for email or website analytics.
4. Your Rights & Choices
You are in the driver’s seat when it comes to your data. In 2026, many states and regions grant you specific rights, including:
- Access & Correction: You can ask to see what data we have about you or ask us to fix an error.
- Deletion: You can request that we delete your personal information (subject to certain legal requirements, like tax record-keeping).
- Opt-Out: You can tell us to stop sending marketing emails or using your data for targeted ads.
5. Cookies
We use cookies to keep your items in your shopping cart and to understand site traffic. You can disable cookies in your browser settings, though some parts of the site might not work as intended.
6. Security
We use industry-standard encryption (SSL/HTTPS) to protect your data during transmission. While no system is 100% secure, we follow best practices to keep your information safe.
7. Updates
We may update this policy occasionally to reflect changes in the law or our services. We’ll post the new version here with a fresh “Effective Date.”
8. Contact Us
If you have questions about your privacy or want to exercise your data rights, please reach out to us by Email at contact@evonomy.com or by Mail at 8385 Jordan Rd., Melvin, MI 48454